IF YOU HAVE AN ISSUE...
We hope you always have a great shopping experience but on the off chance you run into an issue I would love to help.
- WE ARE NOT RESPONSIBLE FOR PACKAGES NOT ARRIVING DUE TO INCORRECT SHIPPING INFORMATION LISTED BY THE CUSTOMER AT THE TIME OF CHECKOUT. IF ITEMS ARE RETURNED DUE TO INCORRECT OR INSUFFICIENT SHIPPING ADDRESS AND ADDITIONAL SHIPPING/RESHIPPING IS REQUIRED THE CUSTOMER WILL BE INVOICED FOR THE ADDITIONAL COST AND WILL HAVE TO PAY FOR THE ADDITIONAL SHIPPING BEFORE THE ITEM WILL BE SENT. PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT BEFORE COMPLETING YOUR PURCHASE.
- In the event you need to exchange due to manufacturing defect or damage during shipping you will need to contact us via email at Teamjemini@comcast.net or via the contact page to inform us of the damage within 10 days of receiving the item. AT THIS TIME WE DO NOT OFFER REFUNDS FOR REASONS BEYOND THESE LISTED, however we will gladly exchange your product with the correct size, etc. If for some reason an item cannot be replaced via exchange (ex. Out of stock) a refund may be offered. Refunds will only be extended to the original purchaser. Once we are contacted we will inform you of return instructions.
- Customers are responsible for the shipping cost of the returned item. Shipping costs are non-refundable.
- We are not responsible for stolen or damaged items once they have been marked "delivered" by the shipping service. We will however do our best to help retrieve your product and will discuss replacement options. These options may require repurchase at cost by the customer.
- You must retain proof of shipping (tracking number) in case your order is lost on the way. Failure to do so may result in us not being able to process your return.
- Items are shipped from Houston via USPS or UPS. Please allow 7 - 14 business days for processing and shipping. Please note, many items are handmade and may require additional processing time. **DUE TO COVID-19 AND LIMITED ACCESS TO SUPPLIES PRODUCTION TIMES MAY BE EXTENDED.